Email us
- Email: [[[email protected]|/cdn-cgi/l/email-protection#7e1617120a1110121b1b47464f3e19131f1712501d1113]]
What we can help with
- Questions about how the metadata checker or remover works
- Bug reports or broken pages
- Account issues (if you created a free account)
- Privacy-related requests described in our Privacy Policy
- Feedback on guides, blog posts, or platform pages
What we cannot help with
- Platform account suspensions or content takedowns on Instagram, Meta, TikTok, or other third-party services
- Legal advice about AI disclosure, copyright, or regional regulations
- Recovering images you no longer have access to
- Removing pixel-level watermarks (e.g. SynthID) - our tools handle metadata only
Response time
We aim to reply within 2-3 business days. Complex privacy requests may take longer. Please include your browser, device, and a short description of the issue so we can help faster.
Before you write
Many questions are answered on our homepage FAQ, Disclaimer , and platform guides (e.g. Instagram ). If metadata removal did not remove a label, the platform may be using visual detection - see the disclaimer for limitations.